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Privacy Policy

Effective Date: January 2025

Gato Verde Ltd. (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of users (“you,” “your,” or “User”) of the Easy Phone Help application (the “App”) and related services (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection frameworks.

By accessing or using the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Service.

1. Scope and Application

This Privacy Policy applies to all personal information collected, processed, or shared when you:

  • Use the App or access the Service;

  • Create an account or interact with the Service;

  • Communicate with us via email, phone, or other means;

  • Subscribe to or purchase premium features.

2. Definitions

For purposes of this Privacy Policy:

2.1 “Personal Data” means any information that relates to an identified or identifiable individual, including but not limited to names, contact information, payment details, and user-generated content.

2.2 “Usage Data” refers to data collected automatically, including device identifiers, IP addresses, app usage patterns, and other diagnostic information.

2.3 “Controller” means the entity that determines the purposes and means of processing personal data.

2.4 “Processor” means the entity that processes data on behalf of the Controller.

2.5 “Cookies” are small files placed on your device to track activity and enhance the user experience.

3. Data Collection

3.1 Information You Provide

We collect the following types of Personal Data when you use the Service:

  • Account Information: Name, email address, phone number, username, and password.

  • Payment Information: Billing address, payment method, and transaction details (processed through third-party payment processors).

  • User Inputs: Questions, problem descriptions, and other text or content you submit.

3.2 Automatically Collected Data

When you interact with the Service, we automatically collect:

  • Device information (type, operating system, other device related data);

  • IP address and geolocation data;

  • Session data, including timestamps, app usage metrics, and interaction patterns.

3.3 Tracking Technologies and Cookies

We use Cookies and similar technologies to:

  • Authenticate users;

  • Track usage patterns and improve functionality;

  • Provide targeted marketing (with your consent where required).

Note that disabling cookies may impact the functionality of the Service.

4. Use of Personal Data

We use your Personal Data for the following purposes:

4.1 Service Delivery

  • To provide and maintain the Service, including troubleshooting and support;

  • To personalize and optimize your experience;

  • To process transactions and subscriptions.

4.2 Communication

  • To send updates, notifications, and promotional content (with your consent);

  • To respond to inquiries or support requests.

4.3 Legal Compliance

  • To comply with applicable legal, regulatory, or contractual obligations;

  • To enforce our Terms of Use and protect our rights or the rights of others.

4.4 Improvement and Analytics

  • To analyze user behavior and improve the Service;

  • To conduct research and development, including AI model training.

5. Legal Bases for Processing

We process your Personal Data under the following legal bases:

  • Consent: When you provide explicit consent (e.g., for marketing communications or cookies);

  • Contractual Necessity: To perform contractual obligations, such as delivering the Service;

  • Legitimate Interests: For business purposes, such as fraud prevention and enhancing user experience;

  • Legal Obligations: To comply with applicable laws and regulations.

6. Data Sharing and Disclosure

6.1 Service Providers

We share Personal Data with trusted third-party service providers to:

  • Process payments (e.g., payment gateways adhering to PCI-DSS standards);

  • Host and manage data storage;

  • Provide analytics and user behavior tracking.

6.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

6.3 Legal Requirements

We may disclose Personal Data to comply with:

  • Legal obligations or government requests;

  • Court orders, subpoenas, or other legal processes;

  • Investigations into fraud, abuse, or violations of law.

6.4 Aggregated Data

Non-personally identifiable data may be shared for research, analysis, or marketing purposes.

7. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside your jurisdiction, including those with differing data protection laws. We ensure such transfers comply with applicable legal frameworks, including Standard Contractual Clauses (SCCs) where required.

8. Data Retention

We retain Personal Data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Usage Data is typically retained for a shorter period, unless used for security or operational improvements.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access and Portability: Request a copy of your data in a portable format.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of data, subject to legal exceptions.

  • Restriction: Restrict the processing of your data.

  • Objection: Object to processing based on legitimate interests.

  • Withdrawal of Consent: Revoke consent at any time without affecting the lawfulness of prior processing.

  • Complaint: Lodge a complaint with a data protection authority.

To exercise these rights, contact us at info@gatoverde.ai.

10. Data Security

We implement industry-standard measures to safeguard your data, including access controls, and regular security audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children without parental consent. If we discover such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified through the App or via email. The updated policy will be effective as of the “Effective Date” stated above.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Email: info@gatoverde.ai

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